COVID-19 Statement & Protocols

March 23, 2020 Covid-19 Update

As you are aware, all the states in the USA have been affected by the COVID-19 virus.  As President of Maxwell Heating & Cooling, I wanted to reach out to you personally to let you know how we are implementing safety protocols to continue to serve you during this unprecedented COVID-19 season. At this time, we are open and operating on a full-time schedule to meet all your heating and air conditioning needs including maintenance, service, repair, indoor air quality and installation appointments. Our team will put out a Covid-19 Update to customers as needed.

Heating and Cooling

We are following enhanced cleaning protocols recommended by the Centers for Disease Control (CDC) to ensure your safety.  Also, we are monitoring our team members health.  If our team has a fever or shows signs of sickness they will remain at home.

Customer Update – Covid-19

We are closely monitoring the news from the CDC as well as the World Health Organization (WHO).  Should any new recommendations or procedures come up, we will change our protocols accordingly.  At Maxwell Heating & Cooling, our plan is to remain open and continue to have our technicians service, repair, and install your systems as normal. We will communicate any changes to that decision to you as they occur.

Heating and Cooling Covid-19

When you call in, our office staff will be asking if anyone in the home has a fever. We will need ot know if they have been diagnosed or had exposure to the COVID-19 virus. Our team needs to know so that we can be proactive with our team’s response and level of protection. We are asking customers to be honest about their travels and medical conditions. If you have a regularly scheduled appointment and are experiencing any of the following symptoms. cough, fever, or also shortness of breath; please call our office at 770-830-9288 to reschedule.

Here is a list of some procedures we are implementing to ensure we meet your needs while doing our part to keep you, our employees, and our communities safe.  

  • Protection:  Our technician will wear shoe covers and also gloves while at your home or business.
  • Cleaning:  Our technicians will wipe down items they touch in your home. They also must wash their hands and wipe down the tools that they use after each call. We will also be cleaning our facility frequently with recommended sanitizing products daily. 
  • Signature for service & repair work:  We normally require our repair or also our service work to be approved by signature. However, during this time, we will be suspending this requirement. We will accept a verbal commitment to perform service and also repair work.
  • For equipment sales, we have the option of electronic signature approval via email and we will require signatures for replacement and installation of equipment.
  • Payment: We ask that all payments be make electronically.  Please call our office at 770-830-9288 to give your payment information to our office staff while the technician is on site.
  • Meetings: We are postponing any in-person company meetings so that we maintain social distancing. We will be limiting face to face interaction between our office team members and field team members.

Maxwell Heating and Cooling – Covid-19 Update

Maxwell Heating & Cooling has been serving the West Georgia area for over 25 years.  Safety is one of our core values.  We are dedicated to the well-being of our customers as well as our employees. But we also understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. As members of a common community, together we can also make a difference. We will continue our focus on delivering the products and also the services you depend on in a manner consistent with the health and wellbeing of everyone.

Please call our main line at 770-830-9288 to schedule your appointment or to also discuss any concerns you may have.

Take care,

Shannon Maxwell, President

By Michele Smith June 20, 2025
If you're a homeowner in Georgia and thinking about replacing your HVAC system or upgrading your water heater, 2025 is your year to save big. Thanks to new federal tax credits and Georgia-specific rebates, you could qualify for thousands of dollars in incentives when you install energy-efficient equipment. And the best part? Maxwell Heating & Cooling is here to make the process simple and stress-free. What Is the 25C Heat Pump Tax Credit? The 25C tax credit is a federal incentive that gives you money back for installing high-efficiency equipment in your home. Here’s how it works: You get 30% back on the cost of qualifying heat pumps and heat pump water heaters. The maximum credit is $2,000 per year for heat pumps and related equipment. You can claim this credit every year if you continue making upgrades. The total credit limit is $3,200 annually, including other eligible improvements like insulation and electrical panel upgrades. This is a non-refundable tax credit, meaning it reduces what you owe the IRS, but it won’t result in a refund if your tax bill is already low. What Equipment Qualifies? Not every heat pump qualifies—only the most energy-efficient models do. To be eligible for the 25C credit, your equipment must: Be certified as ENERGY STAR Most Efficient Meet or exceed CEE (Consortium for Energy Efficiency) Tier II standards If you’re not sure what that means, don’t worry. Maxwell Heating & Cooling can help you select the right system that meets all the federal requirements and gets you the maximum tax benefit. Georgia Rebates Add Even More Savings On top of the federal credit, Georgia is offering rebates through the Home Efficiency Rebate (HER) and Home Electrification and Appliance Rebate (HEAR) programs. These can cover: Heat pump installations Insulation upgrades Electrical panel replacements Air sealing improvements Energy-efficient appliances Some households can qualify for rebates up to $14,000 to $16,000, depending on income level and type of upgrades. Stack these state rebates with the 25C tax credit, and your out-of-pocket costs could drop significantly. How to Get the Maximum Benefit Here’s a simple step-by-step guide to making the most of these incentives: Schedule an in-home consultation with Maxwell Heating & Cooling to assess your current HVAC system and energy efficiency needs. Choose qualified products that meet all federal and state requirements. Let Maxwell handle the installation and provide the documentation you’ll need for tax season. Claim the credit by filing IRS Form 5695 with your 2025 tax return. Apply for Georgia rebates with guidance from the Maxwell team. To claim the 2025 tax credit, your new system must be installed and paid for by December 31, 2025. While the program is set to run through 2032, there’s no guarantee it won’t change. Now is the perfect time to act! Navigating tax credits and rebates doesn’t have to be confusing. Let the pros at Maxwell Heating & Cooling take care of everything from product selection and installation to ensuring you get every available dollar back. Call us today or contact us online to schedule your free consultation and see how much you could save in 2025.
By Michele Smith May 15, 2025
If you're in the market for a new HVAC system, you may have noticed new terms popping up—SEER2 ratings and A2L refrigerants, to name a couple. At Maxwell Heating & Cooling, we want to help our customers in Carrollton and the surrounding areas make informed decisions, so let’s break down what these changes mean and why they matter for your comfort and energy savings. What is SEER? SEER stands for Seasonal Energy Efficiency Ratio, and it's been the standard measurement for air conditioner and heat pump efficiency for decades. A higher SEER rating indicates greater energy efficiency. For example, a 16 SEER system uses less energy to cool your home than a 13 SEER system. Introducing SEER2 Beginning in 2023, the Department of Energy introduced SEER2—a new testing standard that better reflects real-world conditions, including external static pressure in ductwork. SEER2 uses updated testing procedures that are more stringent, meaning the ratings are slightly lower than traditional SEER values for the same equipment. In short, SEER2 is not a different product—it’s a more accurate measurement of how that product performs in the real world. For example, a unit previously rated at 16 SEER might be rated closer to 15.2 SEER2 under the new testing method. Why the Change? The SEER2 standard ensures that homeowners get a more realistic picture of how efficiently their system will run under typical installation conditions. It's all about transparency and long-term energy savings. What Are A2L Refrigerants? In addition to changes in efficiency standards, 2023 also ushered in a shift to A2L refrigerants. These are mildly flammable, low-GWP (global warming potential) refrigerants that are better for the environment than older options like R-410A. A2L refrigerants are part of the HVAC industry's move toward more sustainable and climate-friendly solutions. How SEER2 and A2L Work Together As manufacturers adapt to A2L refrigerants, they're also designing new HVAC systems that meet SEER2 requirements. This combination ensures that new equipment is not only more environmentally responsible but also performs more accurately according to how it’s truly used in your home. What This Means for You If you're considering upgrading your HVAC system, you’ll likely encounter SEER2 ratings and A2L refrigerants. At Maxwell Heating & Cooling, our team is fully trained and certified to install and service this new generation of equipment. We’ll guide you through selecting the right system to match your comfort needs, budget, and energy goals. Ready to Upgrade? Contact Maxwell Heating & Cooling today for a free estimate or to learn more about how SEER2 and A2L refrigerants can impact your home comfort for the better. Call us or schedule your consultation online today!
common hvac myths
By Michele Smith May 13, 2024
Common HVAC myths can lead to misconceptions about how heating and cooling systems operate, potentially impacting energy efficiency, comfort, and maintenance practices. Let’s debunk some of these myths and provide accurate information: